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Your online sales depend on your ecommerce software. Actinic provides
the established, best of breed solution, fully featured and scaleable
and with high street bank approved security built in. We also want
to ensure that our users receive the best possible support - offering
all-round peace of mind, priority access to our technical team and
the latest version of the software. Actinic Cover provides this
assurance.
Key Benefits
Peace of mind
Whether you have a technical problem with your online store, or you just need
some help in making changes to it, with Actinic Cover the solution is only a
phone call away. Actinic Cover gives you the confidence to make full use of
all the features of your Actinic software.
Priority Access
Actinic Cover gives you priority access to our support team through our technical
support hot line. For any reported incident which actually disables your online
store, we guarantee a two-hour response plus immediate referral to our development
team for a fast-track solution.
Latest Upgrades
Actinic Cover entitles you to 12 months of free software upgrades. Our regular
newsletter will inform you of all version upgrades and maintenance releases,
ensuring you benefit from new product features as they appear.
Cover for Catalog RRP £250 pa + VAT
Cover for Business £350 pa + VAT
Cover for Developer £250 + VAT for the first year £425 pa + VAT thereafter
Your single annual fee provides:
Access to the Actinic technical support hotline*
Support for up to ten incidents
Fast track response for critical issues
Guaranteed escalation procedure
Free version upgrades during the period of cover
Special prices on selected Actinic products
Optional participation in Actinic beta programmes
Regular email newsletter
* Lines are open between the hours of 09.00 and 17.00, Monday to Friday. Pricing,
terms and conditions are subject to change without notice.
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