thomas cole solutions Business Solutions for a Changing World

Frequently Asked Questions (With Good Answers!)

Frequently Asked Questions (With Good Answers!)Frequently Asked Questions (With Good Answers!)I wasn't really paying attention. What is it again?

It is a web-based service that helps companies and organisations send good-looking emails to large groups of people and track the response they get. For companies who are new to email marketing, it is a great way to ease into things (at £50 for 1,000 emails, why not?). For email marketing veterans, we offer a way to simplify the emailing process, send more attractive (branded) emails, implement more sophisticated response tracking, save money, or all of the above.

What does "Web-based" mean?

It means your account, tools and data are accessible from any computer, day or night. there is no software to download, host or maintain through your IT department. As long as you have an Internet connection, you have everything you need.

How many emails can I send a month?

As many as you want. Though designed with small businesses and organisations in mind, the system can handle mailings of 100 or 100,000.

Do I have to sign a 12-month contract or anything?

Nope. Once you're set up, you can use your account for one month or for life.

How secure are the lists I store?

Very secure. No other customer will ever see your lists. Recipients of your emails will never see your lists. Your lists, tools and data are protected by a username and password you control, as well as every security measure possible on the back end.

Do you "rent" email lists?

No. We don't engage in the practice and are generally wary of email-marketing software companies who do. (our terms of use and privacy policy prohibit the use of our systems as a tool for spamming – or otherwise bothering – the good people of the world.)

What if I don't really have a list of my own?

Then it's time to start building one. Collect names and addresses every chance you get: at the cash register, over the phone, on the website and at events. We will help you grow your list with an audience signup that encourages new people to join your list from your website and every email you send. And priced at £50 for 1,000 emails even the smallest customer list is enough to get started.

How do I get started?

Give us a call 01254 832815 / 08000 852584 or drop us an email. Depending on your design template needs, we can usually have you up and running in a day or two.

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